ENGLISH RESUME

education & qualifications

1990

Psychology Degree; option: social work.

I.P.S.A.Catholic University of Angers.

1991

Marketing, Communication & Advertising (4th year).

E.S.P.L. Angers.

1995

State Diploma for medical visitors.

O.P.F, Le Mans.

2003

State diploma for tourism technicians,

A.F.P.A Nice.

professional experiences

2006-2017 Head receptionnist ( HOTEL en poste *** Nice)

working toward the maximisation of Hotel sales, upselling hotel facilities and

maximising room sales by selling upgrades and walk-ins. Yield management

providing an excellent level of customer service on telephone and face to face

2006 Head receptionnist / Night auditor ( HOTEL HI **** Nice)

operating a busy Switchboard, Front Office computer system and Fax Machine

2004-2006 Senior receptionnist / Supervisor ( HOTEL DE BERNE ** Nice)

Recruiting and training receptionists.

Organising staff rota's and overseeing other Reception staff.

2003 Sales and operating agent ( CONTACT VOYAGES - Nice)

2002 Sales and operating agent ( EUROPCAR- Nice aéroport)

2001 Sales recruitment officer ( ADECCO EVENEMENTIEL-Paris 15è).

Visiting clients and prospecting, developing client loyalty.

Placing of hostesses, stewards, stand builders and dismounters, chauffeurs....

1999-2001 Supervisor( BUDGET FRANCE-Paris- La Défense).

Management of a profit center and of a team of four people.

Prospecting new client companies.

Selection of applicants and interviews.

1996-1999 Sales and operating agent( AVIS FRANCE- Nice airport).

Dealing with customer lawsuits and accident report.

Best French salesman for customer cards for several months.

1993 Marketing supervisor- Telemarketing. ( ABREVIATION-Le Mans).

Training and management of teleworkers.

Creation of selling-points and analysingstatistics.

Purchasing of prospective client files.

1992 Assistant marketing director. ( S2EA-Le Mans).

Job creation in a commercial information company.

Creation of a commercial and financial information telematic service.

1990 Commercial marketing service ( RSCG OUEST-Nantes).

Market study (canned food, mattresses, salmon...)

1989 Marketing management ( ETS THENIER-Angers).

Création of logo, graphic charts, catalogues, exhibition area and video for

a horticultural company.

1988 Human resources assistant ( RENAULT-Boulogne Billancourt).

Psychology and ability testing, re-cycling and hire, helping to create

companies and immigrant re-expatriation..

languages

English: Fluent. 

             Spanish: Read and written.

Russian: knowledge.

             Italian: in progress.

Personnal informations

Travel, cinema, reading, ski, swimming....

non smoker, 1967/11/23, (49 years old) driving licence and vehicule